Global IT Leadership • IT Governance • Strategic Planning • Information Management
ERP Implementation/Migration • Desktop Support/Maintenance• Application Development
Continuous Process Improvement • Infrastructure Architecture and Standards • IT Security
Top performing global Information Systems executive, pioneer and change leader who successfully transforms information management groups into top performing organizations to assure a company’s place as an industry leading enterprise in the 21st century. Industries include vertical and horizontal manufacturing, retail/wholesale, pharmaceutical, financial services, human capital management, consumer products and telecommunications.
Offering over 25+ years of demonstrated career success in enabling cost-effective global competition, increasing revenues, developing and holding market share, ERP implementation/migration, business process engineering, technical problem solving, gathering mission-critical employees, defining systemized mission-critical process flows that scale, planning niche creation strategies, executing operational strategies and promoting organizational process maturity and the optimal utilization of emerging technologies.
I am a visionary and coaching styled servant leader who is passionate about developing the next generation. With executive and hands-on experience automating multi-billion dollar enterprises and leading initiatives for organizations of varying size and scope, I possess a strong record of success leading operations with full P&L responsibilities and creating robust architectures and infrastructures. I am author of “Principles for Maturing Your System Development Life Cycle: The Ultimate Guide to the SDLC” and a founding member of and the CIO representative to the North Carolina Executive Roundtable.
Professional Accomplishments
- December 2009 – Present
- May 2010 – Present: Founding member of and IT Committe Chair of the North Carolina Executive Roundtable
- C-Suite and P-Level executive think tank comprised of highly-experienced individuals from a broad array of industries who have served in senior positions
- Explore, assist and advise on a breadth of current business affecting issues including green technologies such as smart grid, solar PV, alternative fuels, e-business opportunities, etc.
- Ongoing: CIO FontLife.com
- December 2009-May 2010: Author “Principles for Maturing Your System Development Life Cycle: The Ultimate Guide to the SDLC”
- May 2010 – Present: Founding member of and IT Committe Chair of the North Carolina Executive Roundtable
- CARQUEST Technologies, L.L.C., Raleigh, NC / 2007-2010: Corporate Director of IT Process Improvement
- Planned major ERP version upgrade and migration to the Oracle ERP system including, Financials, HR, Payroll, Customer Billing, AR, AP, CRM, Supply Chain, Order Entry and Demand Management
- Led Oracle ERP implementation project. Established controls, energized, led and motivated team of 7 direct reports and 4 consultants, project finished on schedule and 3% under budget for capital and 92% under budget for expense items.
- Prepared annual operating and capital budget and established controls to stay within specified limits
- Supported JD Edwards ERP system for CARQUEST Canada. Migrated legacy systems processes and converged them into single global ERP instance.
- Established and chaired BU Steering Committee composed of senior-most staff to review Kanban based prioritization system resulting in on time and on budget delivery of high quality ERP products and services. Reduced backlog of change requests by 85%.
- Led organizational maturity process. Authored the company’s System Development Life Cycle, defined service level agreements and metrics, security measures, and developed internal IT policies and procedures designed to improve work procedures, work flow, and service quality. Led 43 indirect reports for this project. Transformed organization from CMMI level 2 to level
- Led root-cause analysis and quality initiatives to solve technical problems and develop process improvements for the system development life cycle
- Pfizer, Inc., New York, NY / 1997 – 2006: Divisional Director Human Resources Systems & Business Analysis Center of Excellence, Pfizer Global Research and Development, New London, CT; Manager, Corporate Human Resources Business Technology; Corporate Enterprise Architect; Corporate Information Security Officer
- Designed and Architected SmartCard technology to integrate manufacturing systems into the ERP to comply with FDA regulations. Operations personnel swiped their smartcards to confirm specialized SOP training before the manufacturing machines would even turn on.
- Led architecture review process to for middleware system to integrate 1,400 disparate manufacturing data feeds into real time, business analytics model using SAP Business Objects reporting tool
- Served on Corporate Information Security Council to lead divisional implementation of International Organization for Standards standard # ISO 17799 control categories. ISO 17799 is based on the British Standard 7799.
- Implemented U.S. Department of Commerce Safe Harbor Privacy Principles to satisfy European Community Directive on Data Protection 95/46/EC
- Led or Served on Corporate Executive Governance Teams: Architecture and Engineering Council, Process and Compliance Council Continuous Improvement Team, Identity and Access Management Governance Board, Active Directory Governance Board and HR Process Improvement Team
- Successfully managed and completed multi-million dollar projects ahead of schedule and under budget. Held P&L stewardship responsibilities for project budgets up to $15,000,000 with $75,000 signing authority.
- Negotiated contract with SumTotal Systems that resulted in 50% reduction in licensing costs for Learning Management System. Deployed system to over 100,000 employees in 70 countries
- Responsible for prioritizing and selecting high value project portfolio to fulfill a $70 million corporate-wide, multi-divisional, discretionary budget.
- Warner Lambert Company / 1996 – 1997: Manager in Human Resources Information Systems Group
- Led support team to implement and bolt on legacy mainframe system to Global SAP R/3 ERP
- Led a technical team of 15 in a major HR transformation initiative which resulted in a multi-million dollar transactional cost savings by deploying manager and employee self-service systems to both the web and IVR.
- JP Morgan Bank, NYC / 1993 – 1996: Senior Developer
- Served as senior developer on a team of 50 contractors to deploy a real-time Forex system to traders in NY and London.
- AT&T Consumer Sales Division, Liberty Corner, NJ / 1992 – 1993: Operational Support Lead
- Led desktop support operations to support 600 sales reps
- SGL Data Systems, Greenwich, CT / 1988 – 1992: General Partner / Chief Operating Officer
- Launched custom software development and consulting company. Successfully marketed vertical applications to insurance, medical and legal industries
- Designed, developed and first to market with LawCruit®, the world’s first product to support legal recruiters
- Bayonne Computer Center, Bayonne, NJ / 1984 – 1988: Co-owner and Corporate Vice President
- Launched startup of a retail computer sales and services corporation, generating annual sales > $3,000,000
- Negotiated open contract with US Navy procurement. Ships approaching Military Ocean Terminal could call-in purchase of up to $10,000 in supplies without PO. Navy guaranteed payment.
Education
- Examination Institute for Information Science: ITIL Foundation Certification in IT Service Management
- Wilson Learning Center with Steve Buchholz: Leading From Within: A Transformational Experience
- Tulane University Freeman School of Business Distance Learning: Master Certificate in Business Management
- Villanova University Distance Learning: Master’s Certificate in Organizational Leadership Certificate; Six Sigma Green Belt
- MIT Summer Session with Peter Weill: IT Governance
- Software Engineering Institute, Carnegie Mellon University: Capability Maturity Model Integration; People Capability Maturity Model
- Pfizer Corporate Management Leadership Program: Leading Edge; Sharpening the Edge (Ken Blanchard Situational leadership training for individual and team environments.)
- Center for Creative Leadership: Leadership Development Program
- University of Medicine and Dentistry NJ: Paramedical Sciences / NJ State Department of Health License # 428
Technical Expertise
- Methodologies / Certifications: ITIL Foundations, Six Sigma Green Belt, Lean, Capability Maturity Model Integration, People Capability Maturity Model, Kanban, Accelerated Implementation Methodology (Change Management), Prometheus Strategic Planning, Business Analysis Body of Knowledge
- Programming Languages: Java, Visual Studio .NET, C#, JavaScript, People Code, Perl, PHP, PL-SQL, Edify, FoxPro, C, C++, Lotus Notes, HTML, and Pascal, Object Oriented Programming, Object Oriented Design
- Technologies: Microsoft Exchange, Active Directory, Lombardi BPM, Internet Information Server, Linux, Apache, Internets, Intranets, Extranets, Novell Netware, Linux, Unix, Windows XP, Vista and Win 7.
- Databases and Systems: Oracle, SQL Server, MySQL, Microsoft Access, FoxPro
- ERP/CRM Systems: Oracle, SAP, JD Edwards, PeopleSoft, Salesforce.com
Professional Memberships and Publications
- North Carolina Executive Roundtable
- International Institute of Business Analysis
- Association of Information Technology Professionals
- Toastmasters International
- Dozens of articles published in Sync, Syntax, FoxPro Advisor, Database Advisor, Journal of Emergency Medical Services, Emergency, and The Jersey Journal
