Category: Uncategorized
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Mentoring a Future Generation of Leaders: Leadership Styles
As astute as the students in the Sunday school class are in defining their limited understanding of leadership, there was one word glaringly absent from the list they came up with. That word is…
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Mentoring a Future Generation of Leaders
Ever since I attended the Leadership Development Program at the Center for Creative Leadership in Greensboro, NC, I had promised myself that if I ever could, I would give my daughter the gift of…
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The Importance of Service Recovery
If youâve ever taken a customer service training program, then you were probably taught about the importance of service recovery. Service recovery is taking the necessary steps to sustain customer loyalty after a situation…
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Fostering Team Performance and Loyalty
Thereâs an old adage that goes something like this, âpeople donât care about what you know until they know that you care.â This is a defining belief of my leadership philosophy and one that…