Upkeep
Dedicated support for your site includes backups, software updates, security and performance scans, spam and revision clean up, database optimization, and detailed monthly site upkeep report.
Backups
We'll make sure an up-to-date backup is always ready. Backups are stored on servers located in the United States, but if EU Data Protection compliance is required, we've got you covered, too. Let us know and we'll store your backups on servers in the EU.
Backups run daily and are kept for 90 days. If you cancel your plan with us, backups are stored for 7 days after cancellation before permanent deletion. If you want backups stored for a longer period or post cancellation, optional 3rd party storage (e.g., Dropbox, Google Drive, Amazon S3, OneDrive) is required.
Executive Dashboard & Reports
At the beginning of each month, except for the first subscription month, we'll send you a report detailing the upkeep, analytics, and keyword search activity that we performed on your site in the previous month.
Keyword search reporting is available if you've subscribed to our SEO Ranking add-on. Reports can optionally be scheduled to be sent weekly or bi-weekly. Click here to view an example of our monthly maintenance report.
The Safeguard plan includes a Basic Client Dashboard that displays 5 key metrics at the click of a button.
Our Nurture and Thrive care plans include an Executive Dashboard tailored to your business needs. Anytime you want to see how your online business is thriving, your most important metrics are just 1-click away. See example here: Executive Dashboard
Support
Your dedicated support time can be used to address a majority of your needs, such as: bug fixes, performance improvements, image optimization, content updates, design updates, newsletter curation, etc.
If you are on the Safeguard plan, you may use your 45-minute support time for a consulting call.
Training
Professional Training Videos: Unlimited access to step by step video tutorials on managing your content.
Monthly Newsletter: Our monthly newsletter includes targeted articles specific to website growth and digital marketing.
Webinars: Coming soon! Live and recorded video workshops where we explore topics such as email marketing, search engine optimization, blogging, lead capture, and more.
Consulting
Consulting Calls (included in the Advanced plan): Sessions designed to get hands-on with your website growth strategy, live editing, or any other type of training needs. We review website performance, talk about your business goals, and lay out the path to help you use your website to its fullest potential.
