This morning I began preparing my slide deck for Sundayâs lesson in leadership. Before moving onto the topic of Servant Leadership, I decided to explain Situational Leadership more fully to the …
Mentoring a Future Generation of Leaders: Leader Behaviors
The final part of our first Sunday school lesson in leadership is a discussion of leader qualities or behaviors. It was a bit revealing to watch a couple of the teens display facial expressions and …
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Mentoring a Future Generation of Leaders: Leadership Styles
As astute as the students in the Sunday school class are in defining their limited understanding of leadership, there was one word glaringly absent from the list they came up with. That word is …
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Mentoring a Future Generation of Leaders
Ever since I attended the Leadership Development Program at the Center for Creative Leadership in Greensboro, NC, I had promised myself that if I ever could, I would give my daughter the gift of …
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The Importance of Service Recovery
If youâve ever taken a customer service training program, then you were probably taught about the importance of service recovery. Service recovery is taking the necessary steps to sustain customer …
Learning One of Lifeâs Little Lessons
In my last post, I mentioned how wonderful it is to link back up with important people from my youth. During an exchange of emails with my friend Bill, he apologized for an incident that occurred one …
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